Chapter 1: Business Value of Service Life Cycle Management for IT Operations
by Rebecca Herold

The Shortcut Guide to IT Service Management and Automation provides an insightful overview of IT service management and the service management life cycle. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks. This excellent new guide discusses how the ITIL v3 framework can facilitate the delivery of high-quality IT services across the complete service management life cycle. In addition, the framework can help to align IT operations, applications, and strategies to achieve better governance, compliance, and efficiency across the IT environment, ultimately demonstrating the true value of IT to business units.Herold also addresses emerging challenges such as how to quickly correlate events across numerous diverse systems, and coordinate rollouts of virtualization and unified management of new applications. Many of these processes are now outsourced, so The Shortcut Guide to IT Service Management and Automation includes a discussion of the considerations for choosing a service management process vendor. Throughout this eBook, the important topics related to automation to support these processes are highlighted. Chapter List:Chapter 1: Business Value of Service Life Cycle Management for IT OperationsChapter 2: Service Transition, Change, and the Service DeskChapter 3: Service Operations and Business Service ManagementChapter 4: Automating the Service Life Cycle

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