Chapter 10: Asset Reporting, Audit Compliance and IT Documentation
by Ken Camp

This final chapter will explore asset and audit compliance methods and procedures. They’re the last component of the FCAPS model. As this guide comes to a close, it will examine why documenting IT process is critical to business operations. Earlier chapters have made brief mention of approaches such as ITIL and ISO 17799 as best practice methodologies. This chapter will probe into those a bit deeper.

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Chapter 9: Effective Security Management
by Ken Camp

The convergence of voice, video, and data networks has been evolving and gaining momentum for the past several years. Many organizations have undertaken VoIP implementation to converge networks for cost reduction. Others work to achieve the competitive advantage of integrated services. Whatever the reason for network service integration, you cannot overlook the security risks that arise as technologies converge. VoIP implementers often focus on issues of voice quality, and interoperability. These are truly important factors in the delivery of voice services. In many ways inside the converged service network, voice security needs to be treated as data security. And data security needs to be treated as voice security. Both technologies bring issues and management techniques that benefit the other. Chapter 9 will highlight security management issues facing enterprise deployments today and identify common industry best practices for creating an effective and comprehensive security plan that balances securing the network against the VoIP requirements for availability, reliability, and performance.

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